Eastern Gateway Community College
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Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7
Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6
Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5
Verbal and Nonverbal Communication_Module Quiz_Unit 2_Lesson 4
Understanding the Customer_Module Quiz_Unit 2_Lesson3.
Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
Customer Service in Organizations_Module Quiz_Unit 1 
Score for this attempt: 20 out of 20 
Question 1 
Effective communication, good interpersonal abilities, and________________ are basic qualifications to 
become a customer service worker. 
 fundamental computer and telephone skills 
 Question 2 
A customer service worker may work from a manual that provides solutions to problems. 
 True 
Question 3 
There are more than 2 million customer service jobs in the United States. 
 True
Customer Service in Organizations_Module Quiz_Unit 1 
Score for this attempt: 20 out of 20 
Question 1 
Effective communication, good interpersonal abilities, and________________ are basic qualifications to 
become a customer service worker. 
 fundamental computer and telephone skills 
 Question 2 
A customer service worker may work from a manual that provides solutions to problems. 
 True 
Question 3 
There are more than 2 million customer service jobs in the United States. 
 True 
Que...
Building Customer Relationships_ Module Quiz_Unit 1_Lesson 2
Understanding the Customer_Module Quiz_ Unit 2_ Lesson 3