MQM 220 Final Actual Exam Questions and CORRECT Answers
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Course
MQM 220
Institution
MQM 220
MQM 220 Final Actual Exam Questions
and CORRECT Answers
management. - CORRECT ANSWER- Attainment of company goals in both an effective
and efficient manner through planning, organizing, leading, and controlling is called:
total quality management (TQM).
motivation.
management.
organization...
MQM 220 Final Actual Exam Questions
and CORRECT Answers
management. - CORRECT ANSWER✔✔- Attainment of company goals in both an effective
and efficient manner through planning, organizing, leading, and controlling is called:
total quality management (TQM).
motivation.
management.
organizational behavior.
Recognizing and providing learning opportunities as needed - CORRECT ANSWER✔✔-
How could a new manager use Vineet Nayar's principle of "employees first, customers
second (EFCS)"?
Keeping tabs on every detail of an employee's project
Recognizing and providing learning opportunities as needed
Keeping the status quo in their current environment
Employing a bossless environment
Organizing - CORRECT ANSWER✔✔- Which management function deals with grouping
tasks into departments?
Planning
Organizing
Controlling
Leading
Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack
of interest in his employees and their work. - CORRECT ANSWER✔✔- Sergio Marchionne,
CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a
manager at a local marketing group and consistently keeps his door closed, signaling to his
employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management
styles.
Both Sergio's and Tim's management styles are fine; they're just different.
Sergio is obviously more of a "people person" whereas Tim is more restrained.
,Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack
of interest in his employees and their work.
Sergio is able to spend his time the way he wants because he's the CEO, but Tim has to do
more because he's lower level management.
efficiently - CORRECT ANSWER✔✔- A few years ago, when Coca-Cola introduced
Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals.
However, the drink did not perform as hoped and lost money for the company. When top
management decided to stop production of Fruitopia for its U.S. market, it was intending to
help the company operate more ________ and reach organizational goals.
cooperatively
autonomously
efficiently
synergistically
effectively
She can institute a minimum purchase when paying by credit card so that the costs charged
by the credit-card companies are covered. - CORRECT ANSWER✔✔- Jack Dorsey is the
designer of Square Reader, which allows smartphones to become a point-of-sale (POS)
terminal, and lets small businesses and entrepreneurs process credit-card payments where
they weren't able to before because of the fees involved. Trish is a manager for a small
business owner who is currently locked into a contract with a credit-card company. The
owner has asked Trish to look for ways in which they can reduce costs, thereby creating a
more profitable bottom line. How can Trish demonstrate that she understands efficiency,
using the concept Jack Dorsey created?
She can fire two team members.
She can take out an ad in the local newspaper for the company.
She can institute a minimum purchase when paying by credit card so that the costs charged
by the credit-card companies are covered.
She can put up a sign stating that credit-card payments are no longer accepted, eliminating
the fees charged by the credit-card companies.
Human - CORRECT ANSWER✔✔- What type of skills is increasingly important for
managers to demonstrate at all levels and in all types of organizations?
Decisional
Motivational
,Human
Technical
Conceptual
By emailing the team and acknowledging a worker's success on a recent project in addition to
verbally commending this team member. - CORRECT ANSWER✔✔- After demonstrating
good mastery of technical skills, Suri was promoted to manager. She now manages the very
team of engineers that she was once a part of. Suri has been in her current position for a while
and would like to make further advancement. How can she show her boss that while being
technically skilled, she also uses human skills effectively?
By carefully looking over her team's shoulder, showing she always knows what's going on
with her them.
By designating one person to always share instructions with the rest of the team so that they
get a chance to talk to each other.
By allowing the team to bring pictures of their children to share with the others, but only
during personal time.
By emailing the team and acknowledging a worker's success on a recent project in addition to
verbally commending this team member.
Scientific management - CORRECT ANSWER✔✔- __________ emphasizes that there is
"one best way" to perform a job or task in order to increase productivity. The "one best way"
could be identified by studying each task and developing precise procedures.
Scientific management
The humanistic perspective
The bureaucratic organizations approach
The administrative principles approach
The Hawthorne studies
the administrative principles approach. - CORRECT ANSWER✔✔- Henri Fayol developed
14 general principles of management including unity of command and the scalar chain which
focused on the total organization. This is known as:
the administrative principles approach.
the humanistic perspective.
the behavioral sciences approach.
organization development.
, False - CORRECT ANSWER✔✔- The role of liaison encompasses relationships with
subordinates including communication and influence whereas the role of leader pertains to
the development of information sources both inside and outside the organization.
True
False
Olamide is in a decisional role and works as a resource allocator and a disturbance handler. -
CORRECT ANSWER✔✔- Olamide is a manager at a catering company, organizing an
upcoming wedding. She will need to allocate a portion of her staff to cover the event. The
owner has also given her a budget and a list of items that will need to be obtained in order to
properly supply the food and equipment needed. As Olamide thinks about which of her staff
to use at the event, she remembers that two of the waiters argued about the tips they received
the last time they worked an event together. She comes up with a plan to avoid this same
conflict at this event. Analyze the roles that Olamide displays, and select the roles that best
describe her management responsibilities.
Olamide is working in a human resources capacity to resolve this conflict.
Olamide demonstrates an informational role and uses disseminator and spokesperson skills.
Olamide is functioning in an interpersonal role and demonstrates the roles of leader and
figurehead.
Olamide is in a decisional role and works as a resource allocator and a disturbance handler.
spokesperson and entrepreneur. - CORRECT ANSWER✔✔- Two of the most important roles
that small business owners play are:
monitor and spokesperson.
spokesperson and entrepreneur.
resource allocator and entrepreneur.
figurehead and liaison.
She can arrange a meeting with the new office that just opened down the street to
demonstrate the products that her company offers. - CORRECT ANSWER✔✔- Rachelle is a
manager at a local life insurance agency. The business owner has given her the task of
initiating ways to drum up business in order to meet quarterly goals. How can Rachelle apply
the methods of small business owner Loic Le Meur, who is a hands-on kind of manager even
though he's launched and sold several successful start-up companies and is the chief
organizer behind Europe's largest annual tech conference?
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