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Unit 1 Introduction to Financial Management 1-3 questions with answers.
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Unit 1 Introduction to Financial Management 1-3 questions with answers.
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Unit 1 Introduction to FinancialManagement 1-3 questions with
answers.
whats your first and main objective to determine customers needs? ANS -is the provide service through
the eyes of the customer
what are the four characteristics of a active listener? ANS -1. be others directed - don't project own
feelings or ideas 2. be non defensive 3. imagine the role, perspective, or experiences of the other 4.
listen as the receiver- don't be a critic
what are the four components of listening? ANS -receiving, attending, understanding, and remembering
what makes up 90% of our interpersonal communication through non verbal signals? ANS -body
language
when should you use profanity, slang, or other offensive language ANS -never
positive enthusiasm can be mistaken for angry defiance so never use...? ANS -capital letters, exclamation
points, and strong adjectives and adverbs
what is another important consideration while trying to make a good first impression? ANS -appearance
what is the first step in measuring customer satisfaction ? ANS -assess the quality and performance of
the product or service you provided
what is crucial to maintaining customer service? ANS -solving problems
when helping a customer and the answer is No what should you do? ANS -explain the reason why
, what are the six recommendations when returning a phone call? ANS -1.Start with a greeting
2.Identify yourself and your organization
3. Use your title and rank
4.Explain why you are calling
5.Always be pleasant
6.Listen to what is being said
What does easy on the jargon mean? ANS -don't use a lot of abbreviations or acronyms
according to the travel and transportation reform act of 1998 who will use the GTCC? ANS -all DoD
personnel
Government Travel Change Card Regulations are set forth in what regulation? ANS -DODI 5154.31, Vol 4
In Title 10 USC section 2784a an what is required prior to issuing a card? ANS -evaluation of
creditworthiness
What is the basic purpose of the GTCC? ANS -meet mission requirements, eliminate the need for
traditional travel advances, and provide better financial readiness to DOD travelers
what are the two types of GTCC accounts? ANS -individually billed accounts (IBA) and centrally billed
account (CBA)
who writes, revises, and negotiates with the contracted credit card company on all issues for the GTCC
card program ? ANS -General Services Administration (GSA)
who has the responsibility for establishing AF travel card policy and issuing instructions to all MAJCOMS
and FOAs ? ANS -SAF/FM
who do commanders appoint in writing to manage GTCC program? ANS -Agency Program Coordinators
(APC)
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