TESTBANK - Operations Management, 7th. Canadian Ed. Stevenson, Hojati, and CAO. McGraw-Hill X-
1 Introduction to Operations Management 1
Chapter Overview 1
What is Operations Management? 2
Differences between Manufacturing and Service Organizations 4
Operations Management Decisions ...
Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F'
if the statement is false.
1) As a service business, the operations management
activities of an airline company have nothing in common with
the operations management activities within a bicycle
manufacturing company.
⊚ true
⊚ false
2) Operations managers are responsible for managing
activities and resources that produce goods and/or provide
services.
⊚ true
⊚ false
3) Effectiveness refers to achieving intended goals
whereas efficiency refers to minimizing cost and time.
⊚ true
⊚ false
4) Operations, marketing, and finance function
independently of each other in most organizations.
⊚ true
⊚ false
Version 1 1
,5) The operations function exists only in firms that are
goods-oriented.
⊚ true
⊚ false
6) Operations management pertains almost exclusively to
the management of manufacturing operations.
⊚ true
⊚ false
7) Value-added refers to the cost of the inputs required to
produce goods and services.
⊚ true
⊚ false
8) As long as a product is ready in advance of when manufactured does not
customers demand it, the timing of when a product is influence the value-added.
⊚ true
⊚ false
9) Storing an item earlier than the scheduled delivery
date is an example of a value adding activity.
⊚ true ⊚ false
Version 1 2
, 10) Management information systems (MIS) are needs to effectively
concerned with providing management with the information it manage.
⊚ true
⊚ false
11) Operations management involves both system design
and planning/control decisions.
⊚ true
⊚ false
12) System design decisions have very little impact on
planning/control decisions.
⊚ true
⊚ false
13) An example of an operations control decision is the
choice of location.
⊚ true
⊚ false
Version 1 3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Hmanwonder. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $31.99. You're not tied to anything after your purchase.
