CPSS Study Guide Questions and Answers UPDATED 2024
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Course
CPSS
Institution
CPSS
What does an Excludes1 note mean in ICD-10? - The code excluded should never be used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are required? - Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate codes must be a...
CPSS Study Guide Questions and
Answers UPDATED 2024
POSSIBLEA
CPSS
9/3/24
,CPSS Study Guide 2024
What does an Excludes1 note mean in ICD-10? - The code excluded should never be
used.
What is used at the end of an ICD-10 diagnosis code to indicate additional digits are
required? - Dashes
When coding services for eyelids, and the condition affects all four eyelids, separate
codes must be assigned for all four eyelids. - False
In the Alphabetic Index, ______ are used to identify manifestation codes. - Brackets
In ICD-10, what is meant by a "family" of codes? - Any 3-character category
The term used in ICD-10 to represent a consequence of a previous disease or injury is:
- Sequela.
What is the maximum number of characters that an ICD-10 code can contain? - 7
When an Excludes2 note appears in ICD-10, it means: - The two codes can be reported
together.
In ICD-10, a placeholder ______ is used to allow for future expansion in codes that
require seven digits. - "X"
What was the biggest change in the structure of ICD-10 that did not exist in ICD-9
codes? - Laterality
What agency is responsible for oversight and compliance of ICD-10? - Centers for
Medicare and Medicaid Services
CPSS Study Guide 2024
,CPSS Study Guide 2024
For ambulatory surgery coding, always select the diagnosis code from the preoperative
diagnosis shown on the operative report. - False
In ICD-10, the Diseases of Eye and Adnexa are included in Chapter _____. - 7
In ICD-10, the "A - Initial Encounter," "D - Subsequent Encounter," and "S - Sequela"
are always shown as the _____ character. - 7th
In ICD-10, the term "senile" cataract has been replaced with: - Age-related cataract
. How is a glaucoma stage reported in ICD-10? - The stage must be identified by a
seventh-character numeric code
In ICD-10, diagnosis codes should be assigned based on the diagnosis shown in the
fee slip. - False
What group is responsible for creating and publishing the ICD-10 codes? - World Health
Organization
In ICD-10, the Tabular List is a list of: - Codes arranged in chronological order.
The acronym "ICD" in ICD-10 stands for: - International Classification of Diseases
In most cases, a patient's initial encounter with the practice is: - By telephone.
Which of the following telephone techniques will help create a positive image for the
practice? - Implementing a two-ring rule. Always make sure the phone is answered
before the third ring. Acknowledging the caller by name. Minimizing customer hold time
and frequently returning to reassure the caller that he/she has not been forgotten.
CPSS Study Guide 2024
, CPSS Study Guide 2024
If the recipient of a call is on the phone, it is best to alert the recipient that a call is
holding, as the call may be expected. - True
The basic components of effective telephone communication include which of the
following: - Answering the telephone. Transferring calls.Placing calls on hold.
If you call a patient and reach his/her voicemail, it is best to only leave your name and
phone number - False
Which of the following is most important to meet patient demands and be successful in
today's highly competitive market? - Respond to patient questions, concerns, or
complaints with a positive and professional attitude
A neutral tone of voice may be perceived to indicate the person is bored, tired,
indifferent, detached, or unenthusiastic - True
Which of the following actions will help you portray a positive image on the telephone? -
Focus on each caller with engaged listening. Use positive language and display
kindness over the phone. Replace negative thoughts with positive solutions-oriented
ones.
It is best to use which of the following actions if you are on another call when the
telephone rings: - Ask permission of the existing caller to be placed on hold while you
answer the other telephone line.
Which of the following are traits of successful telephone staff? - Putting a smile in one's
voice. Being authentic and sincere with all callers
The ciliary processes secrete fluid in the eye, which is called aqueous humor. - True
CPSS Study Guide 2024
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