a. “Thesnursesshouldsusesclear,sdirectsstatementssusingsobjectiveswords.”
b. “Thesnursesusessbodyslanguagesthatsisscongruentswithsthesverbalsmessage.”
c. “Thesnursesbelievessthatspositivescommunicationsstrategiessbuildsconfidence.”
d. “Thesnursespracticessassertivesandsresponsiblescommunicationsstrategies.”
a. “Isdon’tswantsyousupset,ssosIswillsworksextra.”
b. “WhysdosIsalwaysshavestoscoversextrasshifts?”
c. “Isamsnotsablestosworksansextrasshift.”
d. “Ifsyouscan’tsfindsanyoneselse,sIswillsdosit.”
ANS:C
Thesstaffsnursesmaysturnsdownsevensasreasonablesrequest;sansassertivesresponsesavoidssirrati
onalsbeliefs.sIrrationalsbeliefssoccursassasresultsofsbeingsanxioussaboutsassertivenesssorsfocusi
ngsonspossiblesnegativesoutcomes.DIF:sAnalysissREF:sp.s8sTOP:sIntegratedsProcess:sComm
unicationsandsDocumentationsMSC:sSafesandsEffectivesCaresEnvironment:sManagementsofs
Care
a. “Iswantstosdecidesthesshiftssforsallsofsthesothersstaffsnurses.”
b. “Doswhateversyouswant.sItsdoesn’tsreallysmatterstosme.”
c. “Thanksyousforsofferingsmesaschoice.sIsprefers12-hoursshifts.”
d. “YouswillsneversbesablestosgivesmeswhatsIsreallyswantstoswork.”
a. Authoritative,shonest,sandsoutrightscommunication
b. Assertive,sresponsible,sandscaringscommunication
c. Aggressive,ssympathetic,sandsrealisticscommunication
d. Positive,sexpert,sandsfocusedscommunication
5. Whichs ares exampless ofs as nurses whos iss communicatings responsibly?s (Selects allsth
atsapply)
a. Thes nurses usess profanitys tos responds tos as clients whos iss intoxicateds ands verballysab
usive.
b. Thesnurseshelpssasclientstalkstosfamilysmemberssaboutsdiscontinuingsc
hemotherapy.
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