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FCA Jeep Sales Training questions with correct answers.
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FCA Jeep Sales Training questions with correct answers.
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FCA Jeep Sales Training questions with correctanswers
Building Rapport Questions Correct Answer-1. What's your current car?
2. How'd you hear about Planet?
3. Where are you from?
4. What do you do for a job?
5. Do you use your car mainly for commuting or for pleasure?
6. How much time do you spend in your car?
7. Where did you graduate from?
What should you say always to clarify vague answers from a Customer?
Correct Answer-What do you mean by that?
A financial question you should ask in the opening investigation Correct
Answer-On a scale from 1-10 how's your credit?
Ways to compliment a customer: Correct Answer-Watch/Jewelry
Town they live in is beautiful
How to find the buyer and what to do if a decision maker is absent
Correct Answer-Ask: "Mr. Customer, will you be making the final
decision, or will somebody else be involved?"
, If wife or decision maker isn't present ask or suggest to schedule another
appointment when they can be available.
Investigate the person's current or previous car with these two questions
Correct Answer-What do you like least about your current car?
What do you like most about your current car?
Why is that?
Amiable Style / a person who is curious and relationship oriented wants
a salesman who: Correct Answer-1. Takes it slow in building rapport
2. Explains how things work
3. Reassures they'll be comfortable with their choice
4. Salesman is patient
Driver Style / Action oriented and quick decision maker wants a
salesman who: Correct Answer-1. Focuses on business
2. Doesn't dance around the process
3. Provides options and lets them choose
Expressive style / people oriented and wants to be liked wants a
salesman who: Correct Answer-1. Show interest in them and let them
talk
2. Help them stay on topic
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