IHI QI 102 Exam Questions with
Solutions (Correctly solved Solutions)
2024
1) The Model for Improvement begins with three questions
designed to clarify the following concepts:
The Model for Improvement begins with three fundamental
questions about any given improvement, designed to address
the aim (what are we trying to accomplish?), the measures to
be used (how will we know a change is an improvement?) and
the changes to be used (what changes can we make that will
result in an improvement?).
PT 1/ An orthopedic clinic in a busy metropolitan area would
like to improve its patient scheduling process. More
specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.
,IHI QI 102 Exam Questions with
Solutions (Correctly solved Solutions)
2024
2) Applying the Model for Improvement to the clinic's
improvement goal, which of the following is the most
reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning
the project.
b) Increase the number of patients reporting they are "very
satisfied" with the clinic's scheduling by 50 percent within six
months.
c) Modify the scheduling process to allow both front desk staff
AND nurses to directly schedule appointments.
d) Create an efficient process for scheduling return
appointments at the time of checkout. - Correct Answer
✅b) Increase the number of patients reporting they are "very
satisfied" with the clinic's scheduling by 50 percent within six
months.
An aim statement must specify "how good, by when."
Improving patient satisfaction with scheduling is a reasonable
goal. Answer D is best described as an opportunity
statement, as it contains no specifics about how much the
, IHI QI 102 Exam Questions with
Solutions (Correctly solved Solutions)
2024
clinic must improve, nor by when. Answer C is more of a
"change" statement than an aim statement.
PT 2/ After assembling a team and working through the three
questions of the Model for Improvement, the orthopedic clinic
decides to implement an automated reminder phone call 24
hours prior to each clinical appointment. The clinic's
improvement team hopes that this small change will improve
scheduling.
3) What is the team's next step?
a) Take a well-deserved break.
b) Develop their project-level measures.
c) Test their change plan using the PDSA cycle.
d) Report their results to clinic leadership and prepare a
poster for a national meeting. - Correct Answer ✅c) Test
their change plan using the PDSA cycle.
Once you have worked through the first three questions of
the Model for Improvement — the questions about aims,
measures, and changes — it's time to do a small test of
change using the PDSA cycle. The clinic should have already
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