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IHOP Server Test 100% Correct Answers Verified Latest 2024 Version

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what is the platinum rule of guest service - treat guests as they want to be treated surveys reveal that guests have three basic expectations about the way want to be treated in our restaurant. - be there for me, listen to me, treat me nicely in general there are three type of guest - fast frien...

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  • July 5, 2024
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  • 2023/2024
  • Exam (elaborations)
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IHOP Server Test | 100% Correct Answers |
Verified | Latest 2024 Version
what is the platinum rule of guest service - ✔✔treat guests as they want to be treated


surveys reveal that guests have three basic expectations about the way want to be treated in our
restaurant. - ✔✔be there for me, listen to me, treat me nicely



in general there are three type of guest - ✔✔fast friendly exact


when giving their order a guest tells you id like a cheese burger well done tomato on the side bun
toasted with no butter and fries extra crispy this guest is - ✔✔exact


when seating a guest the guest strikes up a conversation with the hostess about how many years they
have been coming to this ihop and all the great memories they have here. the guest is - ✔✔friendly


while waiting in the lobby to be seated a guest repeatedly asks when their table will be ready this guest
is - ✔✔fast


define the last process for resolving a guest concern - ✔✔listen apologize solve thank


what is the best way to ensure your voice comes out across the telephone as warm and energetic -
✔✔smile when talking


which statement best describes the greeting you should give when answering the phone - ✔✔good
morning thank you for calling ihop on central this is ashley how may help you



based on what you've learned, which statement about our guests is most true - ✔✔our guests care most
about being treated with warm and friendly service that meets their needs

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