BRMP Definitions Exam Questions with Correct Answers Partner Cultural & Political Strategic Context - Answer -1. Values 2. Principles 3. Policies 4. Implications Provider Explicit & Tangible Strategic Context - Answer -1. Mission 2. Vision 3. Intents 4. Outcomes Provider Operating Model Context - Answer -1. Initiatives 2. Services 3. Governance 4. Processes 5. Organization 6. Metrics What Is a Business Relationship Manager? - Answer -Stimulates, surfaces and shapes business demand for a provider's products and services and ensures that the potential business value from those products and services is captured, optimized and recognized. Typical BRM Role - Answer -· Sits at intersection of service provider and business partner · Stimulates, surfaces and, shapes business demand for maximized value · Member of both business and provider management teams What BRM can be - Answer -A Discipline, A Role A Capability A Philosophy BRM Metaphors - Answer -Connector, Orchestrator, and Navigator BRM Connector (handshake) - Answer -Magic in the Middle - Facilitate productive connections - Mobilize Projects and Programs o Business: Stimulate, surface and shape demand; Raise "IT Savvy" o Provider: Influence appropriate supply BRM Orchestrator (conductor) - Answer -Single Point of Focus - Orchestrate capabilities to drive value from Provider services o Business: Coordinate and aggregate demand o Provider: Orchestrate key provider roles BRM Navigator (roadmap) - Answer -Roadmaps to Business Value - Facilitate Business ‐Provider convergence o Business: Facilitate business strategy and roadmapping o Provider: Guide Architecture, Portfolio and Program Management 6 BRM Competencies (Foundation/Bullseye) - Answer -1. Strategic Partnering 2. Business IQ 3. Portfolio Management 4. Provider Domain & Service Mgmt discipline 5. Business Transition Management 6. Powerful Communications 4 Core BRM Disciplines (Pillars) - Answer -1. Demand Shaping 2. Exploring 3. Servicing 4. Value Harvesting/Realization BRM Discipline: Demand Shaping - Answer -· Stimulates, surfaces, and shapes business demand. · Ensures business strategy leverages partner capabilities, while partner capabilities enable business strategy. · Focuses on optimizing business value low-value = suppressed, higher -value = stimulated BRM Discipline: Exploring - Answer -· Identifies and rationalizes demand. · Sense business/tech trends to facilitate discovery and demand identification · An iterative and ongoing process · Key benefit: identification of business value initiatives become part of business partners' portfolio of services, capabilities, and products. BRM Discipline: Servicing - Answer -· Coordinates resources, manages expectations, and integrates activities. · Ensures engagement translates demand into effective supply requirements.
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