Exam (elaborations)
CINTAS #623 SSR CERTIFICATION/113 QUESTIONS AND ANSWERS (A+)
- Course
- Institution
CINTAS #623 SSR CERTIFICATION/113 QUESTIONS AND ANSWERS (A+)
[Show more]
Seller
Follow
HELLENAH
Reviews received
Content preview
CINTAS #623 SSRCERTIFICATION/113 QUESTIONS
AND ANSWERS (A+)
Principal Objective - √Answer :We will exceed our
customers expectations to maximize the long term value
of Cintas for its shareholders and working partners.
Quiz :Cintas Corporate Character -
√Answer :Professional,
Thorough,
High Principles & Moral Values,
High Standards of Performance,
Spartan Approach,
Enthusiastic,
Competitive Urgency, &
Positive Discontent.
Quiz :Customer Buying Motives - √Answer :Image,
Security, Soil Protection, Sanitation, Safety, Quality,
Productivity, Easy to do Business with
Quiz :Customer Uniform Renting Motives -
√Answer :Rental company can remove the soil better
than Home laundry, can add or stop people at little or no
cost, convenience- garments picked up and delivered,
replacements for normal wear and tear, size changes
and replacements at little or no charge, supply
responsible for where is appearance, cost-effective and
turn over situations, sanitation, government
requirement, employee benefit.
,Quiz :Why do companies buy uniforms? -
√Answer :Many of the same reasons they rent,
Light soil and wear conditions,
Uniform needs are highly customized,
Uniforms aren't available for pick up,
Very low employee turnover
Quiz :Facility Services - Buying Motives -
√Answer :Image in appearance, soil protection,
sanitation, safety, convenience, minimize management
involvement, trap moisture, comfort under foot.
Quiz :Why do companies rent facility service products? -
√Answer :Product offerings, control housekeeping costs,
convenience, reduce depreciation, promote a healthy
environment, cleanliness issues, hygiene products such
as soap sanitizer touchless bathroom systems etc,
Sanitizing Process, Frequency of Service
Quiz :What is NPS? - √Answer :Net Promoter Score, a
management tool used to gauge a customer's loyalty
and satisfaction. 0-5 is Detracting, 6-8 is Passive, 9-10
is Promoting.
Quiz :Competitive Urgency - √Answer :Attending to
every detail of our business with a sense of urgency,
enthusiasm, professionalism, and thoroughness
Quiz :Positive Discontent - √Answer :It means never
being satisfied with the status quo and we are
constantly looking for opportunities to improve
everything we do.
, Quiz :What is ECIR? - √Answer :Empathize,
Clarify,
Isolate,
Resolve.
Quiz :What is UA and what does it do? -
√Answer :Uniform Advantage and provides Insurance in
the case of damage to garments that have not reached
their service cycle.
Quiz :What is PA and what does it do? - √Answer :Prep
advantage and covers costs for makeup charges,
restocking fees, and labor
Quiz :What is EA and what does it do? -
√Answer :Emblem Advantage and covers the costs in
regards to material and labor for replacement garments.
Quiz :How does an SSR gain rational trust with a
customer? - √Answer :By providing excellent service,
performance, communication and exceeding customer
expectations.
Under-promise, but over-deliver.
Quiz :What are our customers expectations? -
√Answer :Customers want their product, they want it
clean, they want it functional, and they want to trust and
rely on their SSR.
Quiz :How does an SSR gain emotional trust from their
customer? - √Answer :Only after rational trust is gained,
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller HELLENAH. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
76658 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now