Essentials of MIS, 13e (Laudon/Laudon)
Chapter 2 Global E-Business and Collaboration
1) Suppliers, customers, invoices and payments, products and services, and ________ are the five basic components with which businesses must deal.
A) the environment
B) manufacturing and production
C) sale...
Essentials of MIS, 13e (Laudon/Laudon)
Chapter 2 Global E-Business and Collaboration
1) Suppliers, customers, invoices and payments, products and services, and ________ are the five basic components with which businesses must deal.
A) the environment
B) manufacturing and production
C) sales and marketing
D) employees
E) technology
Answer: D
Difficulty: 2: Moderate
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
2) Producing a bill of materials is a responsibility of the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
E) technology
Answer: C
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
3) Identifying potential customers for the businesses' products or services is an activity associated with the ________ function.
A) finance and accounting
B) human resources
C) manufacturing and production
D) technology
E) sales and marketing
Answer: E
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems? 4) Which of the following is an interorganizational business process?
A) Hiring an employee
B) Identifying a customer
C) Creating financial statements
D) Ordering raw materials
E) Checking product quality
Answer: D
Difficulty: 2: Moderate
AACSB: Analytical Thinking
LO: 2-1: What major features of a business are important for understanding the role of information systems?
5) Employees that assist with administrative work at all levels of the firm are called:
A) data workers.
B) knowledge workers.
C) operational management.
D) service workers.
E) senior managers.
Answer: A
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
6) The three principal levels of hierarchies within a business organization are:
A) senior management, knowledge workers, and service workers.
B) senior management, middle management, and operational management.
C) senior management, data workers, and operational management.
D) senior management, operational management, and workers.
E) senior management, operational management, and data workers.
Answer: B
Difficulty: 2: Moderate
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
7) Key forces in a business' immediate environment include:
A) regulations.
B) technological innovations.
C) economic conditions.
D) politic conditions.
E) global events.
Answer: A
Difficulty: 3: Challenging
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems? 8) Engineers and scientists are examples of:
A) senior management.
B) production workers.
C) knowledge workers.
D) middle management.
E) operational management.
Answer: C
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
9) Which of the following is an example of a key force in a firm's broader, less immediate environment?
A) Competitors
B) Regulations
C) Suppliers
D) Socioeconomic trends
E) Customers
Answer: D
Difficulty: 3: Challenging
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
10) Which of the following is not a true statement with respect to business processes?
A) Every business can be seen as a collection of business processes.
B) Analyzing business processes can enable you to achieve a clear understanding of how a business actually works.
C) The efficiency of a business firm is not related to its business processes.
D) Information systems can automate many steps in business processes that were formerly performed manually.
E) A business process may involve a unique way in which work, information, and knowledge are
coordinated within an organization.
Answer: C
Difficulty: 2: Moderate
AACSB: Analytical Thinking; Information Technology
LO: 2-1: What major features of a business are important for understanding the role of information systems?
11) Business organizations are hierarchies consisting of three principal levels.
Answer: TRUE
Difficulty: 1: Easy
AACSB: Application of Knowledge
LO: 2-1: What major features of a business are important for understanding the role of information systems?
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