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CMGT 4300 FINAL EXAM QUESTIONS AND ANSWERS COMPLETE RATED A 100% VERIFIED.
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CMGT 4300 FINAL EXAM QUESTIONS AND ANSWERS COMPLETE RATED A 100% VERIFIED.
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CMGT 4300 FINAL EXAM QUESTIONS ANDANSWERS COMPLETE RATED A 100%
VERIFIED.
4. Kerzner says that emphasis is being placed on strategic quality
management such as:
a) Quality has become a competitive weapon.
b) Quality is linked with profitability
c) Quality is defined by the supplier
d) All of the above
e) A and B only
Correct Answer -e) A & B only
5. The history of quality includes multiple distinct eras which are:
a) Quality inspection
b) Quality control
c) Quality assurance
d) Total quality
e) All of the above
Correct Answer -All of the above
6. Total Quality Management has three (3) elements which are:
a) Total: Organization wide
b) Quality: Customer satisfaction
c) Management: Systems of managing
,d) All of the above
e) None of the above
Correct Answer -All of the above
7. The American Society for Quality (ASQ) defines quality as the
characteristics of a product or service that bear its ability to satisfy stated
or implied needs and free of deficiencies.
Correct Answer -True
8. W. Edward Deming's definition of quality is "Quality should be
designed into both product and the process."
Correct Answer -True
. Quality is primarily the responsibility of the contractor.
Correct Answer -True
10. According to Chung: construction project quality is the fulfillment of
the owner's needs which are:
a) Defined scope
b) Budget
c) Specified schedule
d) Labor, materials and equipment
e) a, b, and c only
Correct Answer -E) Defined scope, Budget, and Specified schedule
Most construction projects specify that all the contracted works are
subject to inspection by the owner, consultant and owner's
,representative.
Correct Answer -True
12. According to Chung, some major functions of quality control for the
production of ready mixed concrete and fabrication of precast units are:
a) control of outgoing materials
b) process monitoring
c) testing of finished product
d) all of the above
e) b and c only
Correct Answer -e) b and c only
13. Quality control in construction projects is performed at every stage by
using control charts, diagrams, and checklists.
Correct Answer -True
14. A cause-and-effect diagram can be used to organize and graphically
display the causes of bad concrete.
Correct Answer -True
15. A histogram is used in construction to represent a process in
sequential order such as the process for casting concrete.
Correct Answer -False
16. According to ISO 9000, quality assurance is "those planned and
systematic actions necessary to provide adequate confidence that product
or service will satisfy given requirements for quality."
Correct Answer -True
, 17. Quality assurance in construction projects covers all activities
performed by the builder team, subcontractors, and inspections to ensure
that the project fully satisfies the project manager.
Correct Answer -False
18. The ASQ defines quality management as - "the application of a
quality management system in managing a process to achieve minimum
customer satisfaction at the lowest overall cost to the organization while
continuing to maintain the process."
Correct Answer -False
19. One of Crosby's five (5) absolute truths of quality management is - "It
is always cheaper to do it right the first time."
Correct Answer -True
20. Crosby's three (3) essential beliefs on quality are:
a) A belief in quality fundamentals
b) Employee leadership
c) Repair rather than prevention
d) All of the above
e) None of the above
Correct Answer -None
21. Deming's quality philosophy is based on the approach that
management is responsible for being actively involved in the
organization's quality program.
Correct Answer -True
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